QuickLink™ Professional Tools

    Empowering you...
    to help people find the help they need

    QuickLink™ is an easy-to-use online tool that automates your service delivery processes.

    Improve on the productivity of staff and volunteers, service delivery and the retention and accessibility of volunteers. QuickLink™ allows you to manage all of your agency's resource, client, and staff/shift data in one place. Your calls, scheduling of staff, volunteers, as well as resource referrals are all efficiently stored, organized and retrieved from one location, instead of in various resource guides, client files, volunteer management softwares, etc. For more information please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

    Get connected. Get QuickLink

    Standard package includes:

    Resource Database:

    • Reduce the number of hours spent researching resource guides and the internet by utilizing our established, comprehensive resource database at a fraction of the cost of establishing & maintaining a separate resource database.
    • Search and make referrals from the largest database in Orange County for health and human services, compiled and managed by 2-1-1 Orange County's Certified Resource Specialists.

    Features of professional Resource searches:

    • Search Filters
    • Narrow search results by specific services, target populations,  age groups, documentation required, disabilities served, languages offered, and other eligibility requirements
    • Geographic Filters
    • Find resources by location, or by areas served
    • Saved Searches
    • Saving regularly searched services eliminates the time-consuming task of reconstructing the same queries
    • Suggested Resources
    • Automatically view the top 10 most-often searched keywords, current seasonal/holiday/disaster-related resources, and suggestions of resources often referred by other users in conjunction with the one you’re referring

    Usage reports: 2-1-1 OC provides reports of your staff usage.

    Training and Support: 2-1-1 Orange County provides ongoing in-person and online training, including classroom-style hands-on demonstrations as well as web-based tutorials.  Users have direct phone and email access to a team of technical staff and resource database experts to help you use the tools to their fullest.

    Enhanced package includes:

    All of the above, plus...

    Client contact tracking

    • Customized contact report forms
    • Standardize the questions you ask regarding demographics, needs, contact information,
    • Improve the efficiency of your service with consolidated client data collection, decision trees, automated follow-up reminders, and more.
    • Client tracking
    • Keep track of repeat clients and outcomes, unmet needs and gaps in services
    • HIPAA-Compliant database, used by helplines and social service agencies around the world

    Staff management

    • Manage staff and volunteer contact information, as well as their skills and achievements
    • Includes automated reminders for tracking trainings needed, certifications, awards, accomplishments performance reviews, or HR forms and other milestones.

    Shift scheduling

    • Manage shifts
    • Assignments and substitution requests
    • Shift locations
    • Email and/Outlook  calendar reminders
    • Color coded to indicate availability of shifts
    • Create and manage shift types (“Lead”, “Trainee”, “Opener”, “Closer”, “On-call”)
    • Future and past reporting

    Statistics

    • Easy-to-access, pre-defined or custom reports on the information in your system:
    • Real-time reports and graphs, visible within the system or exported to Excel
    • Contact/Call Report demographic data
    • Contact/Call Volume analyses
    • Follow-up outcomes
    • Staff, Volunteer and Shift information

    Who's using QuickLink


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