c_19_banner_1000.jpg
    video_211_helpline.png

    This project was supported by the California Department of Public Health and 211 California.

    Federal Stimulus Bills:

    The federal government passed three laws to address the coronavirus outbreak and help the American people get through this crisis. Below are summaries of each bill. Please note that some of the benefits mentioned below have yet to be distributed by the federal agencies tasked with administering them to the public. You can check their individual websites for the latest update:

    Check on the status of your Economic Impact Payment

    Individual Stimulus Checks (IRS)

    Small Business Administration

    Department of Labor

    Department of Health and Human Services

    Disaster Relief Assistance for Immigrants:

    The Disaster Relief Assistance for Immigrants (DRAI) project is a one-time state-funded disaster relief assistance for undocumented adult immigrants impacted by COVID-19. An undocumented adult who qualifies can receive $500 in direct assistance, with a maximum of $1000 in assistance per household. The following Orange County non-profit organizations are assisting with the applications:

    Disaster Relief Assistance for Immigrants (Asian Americans Advancing Justice-OC)

    Disaster Relief Assistance for Immigrants (CHIRLA)

    Please note: "The nonprofit organizations will not be assisting individuals prior to May 18. Individuals should not contact them ahead of time regarding disaster relief assistance. Additionally, funding is limited, and disaster relief application services and assistance are not guaranteed."

    CA State-wide Stay at Home Order:

    Update on California’s Pandemic Roadmap

    As of May 8, Governor Gavin Newsom announced that Stage 2 of California’s 4-stage pandemic roadmap is being gradually phased in. Businesses are being asked to follow guidelines and the adaptations must be made before the businesses can reopen. Click here to review “California’s Roadmap to Modify the Stay-At-Home Order.”

    Governor Newsom issued an Executive Order and announcement to Stay at Home (shelter in place) until further notice.

    CDPH Announces Most Counties Can Reopen Barbershops and Hair Salons with Modifications

    Essential services will remain open including:

    • Gas stations
    • Pharmacies
    • Grocery stores, farmers markets, food banks, convenience stores, take-out, and delivery restaurants
    • Banks
    • Laundromats and laundry services
    • Homeless Shelters

    Read Governor Newsom Stay at Home Order

    Identifying Critical Infrastructure during COVID-1

    Learn more here

    Employment Development Department Claims for COVID-19

    The EDD provides a variety of support services to people who have lost their jobs or have had their hours reduced due to the impacts of COVID-19, are unable to work due to having or being exposed to COVID-19, and are self-employed in California. For faster and more convenient access to those services, EDD encourages the use of online options to file a claim

    Public Benefits

    While the Social Service Agency’s physical locations have closed, they are still processing applications for public Benefits. Medi-Cal, CalFresh, CalWORKS and General Relief applications can be done online.  SSA’s Service Center has extended its hours of operation to:

    • Weekdays (Monday – Friday) from 6:30 a.m. to 8 p.m.
    • Saturdays from 7 a.m. to 4:30 p.m.

    Call Center operators will be available to take calls at (800) 281-9799.

    Medi-Cal

    Medi-Cal is a health care program, locally offered through CalOptima, which pays for a variety of medical services for children and adults with limited income and resources.

    Cal-Fresh (Formerly known as Food Stamps)

    The CalFresh Programis a federal nutrition program that helps eligible, low-income, people purchase the food they need for good health. For most households, CalFresh benefits are only part of their food budget. CalFresh benefits are not cash. Households that are eligible will receive a plastic electronic benefit card (EBT) that can be used at most grocery stores when buying food items.

    If you want help filling out your application, call 2-1-1 to receive a phone appointment with a CalFresh Enrollment Assistor.

    CalWORKS

    The California Work Opportunity and Responsibility to Kids (CalWORKs) program provides cash benefits for the care of children in need when one or both parents are absent, disabled, deceased or unemployed. If you are eligible for CalWORKs, you automatically qualify for Medi-Cal and you might qualify for CalFresh (formerly known as Food Stamps) as well.

    General Relief 

    General Relief (GR) is a County-funded program that provides temporary cash aid to eligible indigent adult lawful residents who are ineligible for Federal or State programs.

    Individuals wishing to apply for General Relief benefits now have another option to enroll online. They may also continue to apply or check on existing case information by calling Agency’s Service Center at (800) 281-9799 or by faxing an application to (714) 825-3155.

    Health Coverage

    Walgreen’s Prescription Delivery

    CVS Prescription Delivery

    If you are uninsured and eligible to enroll in health care coverage you can enroll in Covered California now through the end of June.

    Shop for a Plan through the Covered CA Marketplace

    Get Help from a Community Organization to Enroll

    COVID-19 Statistics, Symptoms, and FAQ’s

    Search the OC Health Care Agency website for information on COVID-19 local statistics, symptoms, planning and more. Or call the COVID-19 Orange County Hotline at (833) 426-6411 to connect with OC Agencies for information and resource related to COVID-19.

    Governor Newsom Provides Update on California’s Progress Toward Stage 2 Reopening

    Business Guidelines for OC

    COVID-19 Testing and Screening

    Hotels for Health Care Workers

    Office of Governor Gavin Newsom: California Takes Action to Combat COVID-19

    Face Coverings Guidance

    Location Information Visit the OC Health Care Agency Website

    National Information Visit the Centers for Disease Control and Prevention (CDC) Website

    CA State Information Visit the California Department of Public Health Website

    Food Help

    CalFresh food benefits

    CalFresh (sometimes called SNAP or food stamps) issues monthly food benefits on an EBT card that can be used to buy most foods at most grocery stores and farmers markets. People and families with low income can apply for CalFresh any time. If you have a change in income, even a temporary one because of the coronavirus, you can apply for CalFresh food benefits.

    To apply, visit CalFresh online or call 2-1-1.

    Beginning April 28, people getting CalFresh food benefits can use their EBT card to buy groceries online at Amazon and Walmart statewide. See frequently asked questions about using EBT online.

    There are many food pantries in operation in Orange County. Food pantries are physical locations that provide non-perishable groceries for free. Some have changed to a drive-through method, or to a no-contact grab and go method, check the program details page for more information on specific COVID-19 changes. Those no longer in operation will not appear.

    Food Pantries

    School District Grab and Go Meals (18 years and younger)

    All Food Help

    Senior Specific Help

    While most of the Senior Center and physical locations have closed, there are many programs providing support over the phone and by video. Click on the links under the Older Adults heading to view programs in operation.

    Great Plates Delivered: Home Meals for Seniors
    Interested restaurants and potential clients should call the Office on Aging help line at 714-480-6450 for more information. Restaurants may also sign up here using the Food Provider Interest form. 211OC can also provide additional information for other senior meal programs at this time.

    Office on Aging Information and Assistance for 65+ years

    Senior Grocery Shopping Hours

    Shopping Assistance

    Elder Abuse Reporting/Adult Protective Services

    Other Older Adult Support

    Utility Resources

    Some Utility Providers in Orange County have committed to not disconnect your power because of trouble making payments due to hardships caused by COVID-19. Some are temporarily suspending service disconnections for nonpayment and waiving late fees by request. If you are having trouble paying your bill, contact your utility provider to set up an arrangement.

    San Diego Gas and Electric (SDG&E) Coronavirus Response

    Southern California Edison Coronavirus Response

    Anaheim Public Utilities

    Southern California Gas Company

    Cox Communications

    AT&T

    Comcast

    Spectrum

    Utility Discounts and Community Based Bill Assistance Programs

    Housing and Homeless

    If You Are Experiencing Homelessness

    If you have symptoms and have a healthcare provider, contact your healthcare provider. If you are experiencing a medical emergency, call 911. For CalOptima members, you may contact the CalOptima 24/7 Nurse Advice Line at 844-447-8441 or CalOptima Member Services at 888-587-8088. If you do not have health insurance or a healthcare provider, please call 2-1-1 to get routed to a County Public Health Nurse.

    If you have symptoms for COVID-19 and are currently unsheltered (meaning staying on the streets, car, other places not meant for human habitation), please contact your healthcare provider and notify your current street outreach worker or case management as they may be able to assist you in securing temporary isolation until you recover.

    Project Room Key: Click Here for more information

    A state initiative designed to prevent and mitigate the spread of COVID-19 by providing non-congregate shelter in hotels and motels for sick and medically vulnerable persons, who are experiencing homelessness. The County of Orange has developed a COVID-19 Response for homelessness that aligns with new State and Federal guidance and funding requirements. This includes establishing non-congregate settings for vulnerable homeless populations and quarantine/isolation settings for those who are symptomatic and/or positive.

    Please note: Project Room Key is NOT a motel voucher program.

    If you are not exhibiting COVID-19 symptoms and you are looking for shelter and/or housing resources, connect with a homeless service provider to explore all Available Sheltering Options.

    Shelters

    All homeless shelters are currently in operation, however some are not accepting new clients. A note will pop up when you click on the Shelter program details explaining any changes due to COVID-19.

    Stay Housed

    Rental Payment Assistance: During this difficult time, you may find yourself behind on rent. There are limited resources provided by community-based organizations for partial assistance with rent. Most of those available taps out by the first couple of days of a new month. If you need assistance, reach out to these service providers on the 1st of the month to check if there are funds available.

    Emergency Eviction Moratorium:  As of 3/31/2020 the following cities have an Emergency Eviction Moratorium, temporarily banning evictions to those affected by COVID-19: Anaheim and Costa Mesa.  Tenants must take steps to notify the landlord before the day that rent is due in order to gain the protections of the ordinance. Specifically, tenants must notify their landlords that they have a covered reason for delayed payments, provide the landlord with verifiable documentation to support the assertion of a covered reason for delayed payment, and pay the portion of the rent that they can pay. Check your city's website for the most up to date information.

    Here is a template that tenants can provide to your landlords about their non-payment of rent due to being impacted by COVID-19. It is recommended that you also include supporting documentation when submitting your notice. Please keep in mind that every landlord’s management company may have their own process to follow as well.

     Making a Family Plan

    The County of Orange encourages residents to create a family preparedness plan in the event they are impacted by COVID-19. Family preparedness is a mainstay of planning for emergencies such as earthquakes and fires, and they are equally necessary during a health emergency. Parents and caregivers are encouraged to reach out to trusted family, friends or neighbors who may be able to assist should they be diagnosed with COVID-19 and require hospitalization and/or isolation.

    Here are some important things to consider when putting together a family plan:

    • Create an alternate caregiver list: Set up a roster of trusted adults who can step in to provide childcare, being mindful of the unique circumstances surrounding COVID-19. Choose individuals who are not high-risk and who would be able to accommodate an isolation area, should your child need it. Discuss the plan ahead of time with these individuals.
    • Prepare documents: Write a letter authorizing your designated caregiver to seek medical treatment for your child, if necessary. Make copies of insurance cards and other important medical documents your alternate caregiver may need.
    • Write down special instructions: Be sure to leave a “need-to-know” list for your alternate caregiver. This list may include information such as food allergies, needed medication, nutritional needs or limitations, or any other habit or routine that may help provide consistency of care to your loved one.
    • Create a kid-friendly “go bag”: Being separated from a parent or loved one can cause stress and anxiety for your children. Pack a bag with some overnight essentials and include a special note from you, a family photo, a favorite book or other personal item that may help comfort your child. Be sure to also pack essentials including toiletries and clothing.

    Family COVID-19 Plan Template (Eng, Span)

    Guidance for household members and caregivers of patients with suspected or confirmed COVID-19 cared for at home.

    Financial Resources

    Bills and Financial Support

    Economic and Business Recovery Call Center

    Legal Resources

    OC Superior Court Location Closures

    As of 3/17/2020, due to an abundance of caution with COVID-19, all Orange County Superior Courts will be closed to the public. Online services will remain available.  For updates, please check the Court website.

    Legal Services

    Most legal services are being provided completely over the phone and available by making an appointment. Call the agency ahead of time to secure an appointment. 

    Mental health resources

    The outbreak of 2019 (COVID-19) has been stressful for many people. It is natural to feel stress, anxiety, grief and worry about the virus. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger. If you or a loved one experiences stressful feelings, reach out to the following resources for support:

    The Friendship Line
    Offers confidential telephone support for seniors who may be lonely, isolated, grieving, depressed, anxious, and/or thinking about death or suicide. Also provides support for caregivers of seniors and to individuals with physical and/or emotional disabilities. Offers crisis intervention phone support 24/7.

    OC Links Call 1(855) OC-LINKS (855-625-4657) Monday through Friday from 8:00 am to 5:00 pm to talk or chat with a trained, clinical navigator.

    The NAMI Warmline is also available to provide non-crisis support for anyone struggling with mental health concerns from 9 a.m.to 3 a.m. Monday through Friday and 10:00 am to 3:00 am. Saturday through Sunday at 1(877) 910-WARM or online.

    SAMHSA Disaster Distress Helpline provides over the phone crisis counseling for people who are experiencing emotional distress related to any disaster. Call 800-985-5990 24/7.

    Suicide Prevention Lifeline offers confidential assistance to anyone in suicidal crisis or emotional distress. Also offers a chat service. Call 800-273-8255 24/7.

    Emotional Well-Being and Coping during COVID-19

    For Clinicians During COVID-19

    Physician Support Line: Provides a peer-to-peer support line for physicians by physicians. The line is open to United States based Doctors of Osteopathic Medicine (D.O.), Doctors of Medicine (M.D.), and other international equivalents at the attending, fellow, resident, intern, or research level.

    Resources for Clinicians During COVID-19

    Webinar Series for Healthcare Workers

    All Mental Health Services

    Health Care Resources

    For Medical-related questions on COVID-19, call the Orange County Health Care Agency Referral Line: 1-800-564-8448

    All Health Care Services

    Family and Child Care Resources

    The majority of family services have transitioned to call ahead or no contact methods. Please call in advance to find out how the services have changed due to COVID-19.

    Orange County COVID-19 Child Care Assistance   Early Childhood OC is working with agencies across Orange County, California to compile a searchable database of currently open child care centers and family child care homes serving children aged birth - 12 years old.  This database will be updated every Friday.

    For All Other Services

    Search 211OC’s Guided Search

    Copyright © 2020 2-1-1 Orange County. All Rights Reserved.