FOR IMMEDIATE RELEASE
Contact: Karen B. Williams
President and Chief Executive Officer
2-1-1 Orange County
2-1-1 ORANGE COUNTY ANNOUNCES NEW TECHNOLOGY, BIG IMPACT
As two organizations merge, new technology supports joint mission to help people find the help they need
COUNTY OF ORANGE, California, September 3, 2013 – 2-1-1 Orange County has recently purchased new technology, which will benefit families and their children with funding from the Children & Families Commission of Orange County that will enhance the organization’s ability to help people find the help they need.
The new technology will support the multi-faceted merger process. Technology includes items like new laptops, headsets, tablets, servers, network upgrades, and database enhancements. This technology will drive 211OC’s ability to serve 76,300 people, or 16,300 more people each year. We will serve 7,800 more people through calls alone each year. By upgrading and providing more user-friendly options on our Public Resource Database we will expand service access online and in-person by providing information and referrals at different locations like Family Resource Centers, multi-service centers and homelessness intervention programs where Referral Specialists will be able to deliver services with tablets. As an important organization serving as primary point of contact for people searching for basic needs like food and shelter throughout the year, including during times of disaster, 211OC will be even better equipped to support with disaster preparedness by purchasing second computer and television monitors. Referral Specialists will have the ability to view the database, County Operational Area Situation Reports, and live news about the disaster at the same time without having to switch between computer views. Additionally, a workforce management tool will allow us to maximize the sudden increase in volunteer helpline staffing during times of disaster. We will also have the opportunity to improve our database management and make our reporting practices more efficient by reducing the time it takes to enter information into the database and automating reports to partners and funders.
211OC is committed to making additional improvements in the health and social services landscape as a merged entity, increasing access and serving more people in the process and guiding conversations on resource gaps and prioritization by providing needs trends analysis and reports to partners and funders.
If you or someone you know is seeking help, dial 2-1-1 or 888-600-4357, or visit www.211oc.org to search the Public Resource Database or submit an online help request.
More about 2-1-1 Orange County:
2-1-1 Orange County is devoted to connecting people to the help they need. A single telephone call can make all the difference, bringing hope to the discouraged, and providing positive change in their lives. People seeking solutions to their health and social service needs can easily find what they’re looking for by dialing 2-1-1 - 24 hours a day, 7 days a week. Since obtaining the 2-1-1 license in 2005, we provide information and referrals to over 60,000 people a year. For more information, please contact 2-1-1 Orange County at (888) 600-4357 or visit www.211oc.org.